As an Operations Support Engineer, you will be the first technical line between Veho’s Operations teams and the engineering teams that build the software they run on. You’ll support Veho’s internal Operations teams and the 3PL partners running our facilities. Whether it’s a label that won’t print in a warehouse, a sort plan that looks off, a route that isn’t dispatching, or a driver who can’t complete a stop, Operations needs an answer fast, and engineering needs a clear, well-triaged signal about what’s actually broken. You sit in the middle of that.
You will be engineering’s eyes on the ground across the full operational surface, including Facilities, Live Ops, and everything in between. You’ll investigate issues, resolve the ones that don’t need an engineer, route the rest with the context they need to act, and surface the patterns that tell us what to fix at the root. During incidents, you’ll work alongside engineers to investigate, and translate what’s happening for Operations in plain language.
You will support the platforms that Veho’s Operations teams rely on every day, including warehouse systems, facility command tools, mobile workflow apps, and the systems that power live delivery operations.
We are hiring our first Operations Support Engineer as we stand this function up, so you will help shape how it works rather than inherit a playbook. You’ll partner closely with Engineering, Product, and Operations to keep the network running and to feed real operational signal back into what we build next.
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This is a 12-hour shift and could include overnights.
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This team is on a rotating schedule, a 4-day-on, 3-day-off rotation. All shifts are 12 hours. You can expect to work approximately 42 hrs/wk.
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Must be flexible for holidays, peak, and coverage rotations.
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This is a hybrid role in Bogota, Colombia