We are seeking a Chinese-speaking ABA Care Coordinator to support our Clinical Operations team by coordinating therapist schedules, tracking client authorizations, and ensuring continuity of care. This role serves as a key liaison between therapists, clinical staff, and families, ensuring services are delivered efficiently and scheduling disruptions are resolved promptly.
The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced healthcare environment. Fluency in English and Chinese is required to effectively communicate with clients, families, and internal teams.
Job Responsibilities
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Coordinate therapist-to-client scheduling based on availability, location, language, and clinical needs.
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Maintain accurate therapist and client schedules while managing cancellations and scheduling changes.
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Track client authorization hours and coordinate with clinical and billing teams regarding upcoming expirations.
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Maintain accurate records in scheduling and case management systems.
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Communicate with therapists, clinical staff, and families regarding scheduling, appointments, and service updates.
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Support new client onboarding by coordinating schedules following authorization approval.
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Escalate scheduling conflicts, staffing gaps, and authorization issues as needed.
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Generate scheduling reports and monitor scheduling trends to support operational efficiency.
Requirements
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Fluent in English and Chinese (written and verbal) is required.
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Minimum 1–2 years of experience in care coordination, patient scheduling, healthcare administration, or a related role.
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Experience in ABA, behavioral health, healthcare, or home care is highly preferred.
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Experience using EHR, scheduling, or case management systems.
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Familiarity with insurance authorizations, Medicaid, or service hour tracking is an advantage.
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Experience with CentralReach, Catalyst, Theralytics, or similar platforms is preferred.
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Strong organizational, multitasking, and communication skills.
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High attention to detail and proficiency with Microsoft Office and Google Workspace.
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Internet Connection:
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Primary internet connection with a minimum speed of 15 Mbps.
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Backup internet connection with at least 10 Mbps.
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Backup connection must be capable of supporting work during a power outage.
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Primary Device:
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Desktop or laptop equipped with at least:
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Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
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A minimum of 8 GB RAM.
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Backup Device:
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Must meet or exceed the performance of an Intel Core i3 processor.
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Must be functional during power interruptions.
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Peripherals and Workspace:
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A functioning webcam.
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A noise-canceling USB headset.
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A quiet, dedicated home office space.
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A smartphone for communication and verification purposes.
Benefits
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Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
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Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
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Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
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Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
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Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
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Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.