Pharmacy Technician - Refill Call Coordinator
Retail Rx | OSU Specialty Pharmacy Ackerman
Responsible for supporting the safe, efficient, and compliant filling and billing of medications within the Outpatient Pharmacy dispensing software, under the supervision of a licensed pharmacist. Provides high-quality, patient-centered support services to ensure accurate prescription refills, prescription billing and documentation. In collaboration with pharmacists and other pharmacy technicians, assist in maintaining regulatory compliance, operational efficiency, and service excellence across assigned practice areas. Maintains active registration as a Pharmacy Technician Trainee or Registered Pharmacy Technician with the Ohio Board of Pharmacy and fulfills all continuing education and competency requirements necessary to maintain registration throughout employment. If registered as an Ohio Board of Pharmacy Technician Trainee, completion of the OSUWMC employer-based training program is required, followed by updating registration to Registered Pharmacy Technician status with the Ohio Board of Pharmacy. Demonstrates professional conduct aligned with hospital and departmental mission, vision, and values.
This position functions to support all aspects of medication refills within the Outpatient Pharmacy dispensing software at The Ohio State University Wexner Medical Center Specialty Pharmacy, under the supervision of a licensed pharmacist. Duties include receiving inbound phone calls and making outbound phone calls, selecting medications for refill based on patient requests, billing prescriptions, making electronic documentation; and other duties as permitted by Ohio Board of Pharmacy. The Pharmacy Technician I assists pharmacists in ensuring accurate medication dispensing and regulatory compliance in accordance with Ohio Board of Pharmacy rules, state and federal regulations, USP standards as applicable, and institutional policies. This role supports patient care while promoting a safe and efficient medication-use system. Must demonstrate knowledge and skills necessary to provide services appropriate to the age of the patients served, including completing any mandatory education requirements.