• Provide technical guidance for directing and monitoring information systems operations.
• Plan, organize, and direct the Network Operations Team to ensure the stable operation of CBP’s network infrastructure.
• Responsible for maintaining, supporting, and optimizing key functional areas, particularly network and firewall infrastructure, and telecommunications systems.
• Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, and wireless.
• Responsible for managing and setting priorities for the Network Management team.
• Ensure effective monitoring and response to hardware, software, and network problems.
• Coordinate and manage the routine testing and analysis of all elements of the network and firewalls
• Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.