Position Responsibilities
· Greet customers in a friendly, professional, and welcoming manner
· Manage insurance claims, including documentation, photo estimating, supplements, and communications
· Perform complete repair planning and blueprinting to ensure accurate, efficient repairs
· Collect, verify, and update all customer and vehicle information
· Write accurate estimates using CCC One in compliance with insurance guidelines
· Utilize the ROME management system (training provided if needed)
· Work closely with technicians, parts vendors, and insurance adjusters to ensure timely approvals
· Submit and negotiate supplements effectively and promptly
· Monitor repair progress to ensure cycle-time and quality standards are met
· Clearly document the repair process using computerized notes
· Communicate proactively with customers throughout the entire repair process
· Educate customers on repairs and sell value-added services when appropriate