Our products are talked about by people, not just press and pundits. More than 900 million people use our tools each week, learning from one other and passing along what works. Their stories shape our reputation and encourage others to try our products.
Our community team builds direct relationships with people who use our tech. We channel their insights to our product and research teams and then amplify their stories and use cases so peers can learn from them.
We are seeking an exceptional community lead to uncover how domain experts — from farmers to scientists — use ChatGPT and other OpenAI products in their work, and turn what you learn into product insight and useful stories for others.
You will build trusted relationships with these advanced users in your region, help them test upcoming products and models, and bring what you learn to OpenAI’s product, research, community, and storytelling teams.
The work combines community-building, qualitative research, and editorial judgment. What success looks like: You will have built a repeatable sourcing engine that consistently identifies diverse, high-signal users, earns their trust, documents their work, and turns the strongest use cases into compelling stories.
Stories this team has helped share include:
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A mathematician solves previously unsolvable math problems
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A broccoli farmer runs his farm with ChatGPT
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A family running a cereal business from their dining room with ChatGPT
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An astrophysicist creates black hole simulations with Codex
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A pro race car driver shares her chats
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A pro cross-country skier shares his chats
You’ll join a team of people doing similar work across the world. This role is based in Tokyo and requires frequent travel, including to OpenAI offices.