Lead Support Analyst - Shared Services and Production Management , Information Technology
LocationPune
Typefull-time
Company size10,000+ people
First seen1w ago
Last seen1d ago
Key Areas of Responsibilities
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Own and support monitoring and SRE operations, ensuring system reliability, availability, and performance.
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Build, enhance, and maintain monitoring solutions using ITRS Geneos, Prometheus, Victoria‑Metrics, Elasticsearch, and Grafana.
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Develop, optimize, and maintain alerting rules, dashboards, and observability pipelines.
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Troubleshoot and resolve complex issues during major incidents, providing clear and timely communication.
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Troubleshoot Linux servers (RHEL 7/8/9), including upgrades, configurations, patching, and maintenance, while determining appropriate monitoring requirements for system changes.
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Analyze logs, investigate issues, and perform fault finding to identify performance exceptions.
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Collaborate with engineering, application, and infrastructure teams to improve system resilience, stability, security, efficiency, and scalability.
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Contribute to automation strategies, deployment processes, and continuous operational improvements.
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Participate in on‑call rotations, including off‑hours and scheduled weekend support.
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Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) drills.
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Continuously research and adopt modern monitoring and SRE tools and practices.
Requirements
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Bachelor’s degree in computer science / engineering
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Minimum 8 years’ experience within IT / Investment bank.
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Strong experience with monitoring and observability platforms, including: ITRS Geneos, Prometheus, Victoria‑Metrics, Elasticsearch, Grafana, and Kibana.
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Hands-on experience building and implementing Prometheus pipelines, including exporters, scraping configurations, relabelling, metric routing, and integrations with long‑term storage (e.g., Victoria‑Metrics).
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Experience building and maintaining Logstash pipelines, including ingestion, parsing, filtering, enrichment, and routing of logs into Elasticsearch.
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Ability to design, build, and maintain Grafana and Kibana dashboards for metrics, logs, and performance analytics across distributed systems.
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Solid understanding of metrics, logging, alerting, dashboards, and observability pipelines.
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Strong Linux administration skills (RHEL 7/8/9), including troubleshooting, upgrades, configuration, patching, and performance optimization.
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Good understanding of SRE principles, high availability, scalability, incident management and DR (Disaster Recovery) / BCP (Business Continuity Planning) activities
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Experience with automation (e.g., Bash, Python, Ansible, CI/CD tools) is an advantage.
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Understanding of networking fundamentals, performance tuning, and troubleshooting distributed systems.
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Prior experience in Production Support, SRE, Monitoring Engineering, or Shared Services Operations with participation in on‑call rotations, including after-hours and weekend support.
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Strong analytical, problem‑solving and communication skills with the ability to work collaboratively under pressure.
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Self-motivated, adaptable and able to prioritize, learn continuously and manage multiple responsibilities effectively.
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Excellent/Fluent in English
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