* Conduct outbound calls to customers to verify sales orders, customer details, and product/service information.
* Review recorded sales calls and documentation to confirm adherence to sales scripts, regulatory requirements, and internal guidelines.
* Identify and report discrepancies, errors, or fraudulent activities in sales transactions.
* Document verification results accurately and comprehensively in the company’s systems.
* Collaborate with Operations to resolve identified issues and ensure timely correction of data.
* Provide constructive feedback to sales teams regarding compliance and data accuracy.
* Maintain a high level of confidentiality and data security at all times.
* Participate in training and development programs to stay updated on product knowledge, policies, and verification best practices.
* Contribute to the continuous improvement of verification processes and procedures.