Support Engineer 1 - WMS/Warehouse management System
LocationIND - Coimbatore (708)
Typefull-time
Company size5,001–10,000 people
First seen1w ago
Last seen3d ago
Overview:
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Leading AI-driven Global Supply Chain Solutions Software Product Company and one of the “Best Places to Work”.
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Seeking an astute individual who can provide an excellent customer experience and solution support to Blue Yonder Customers with innovative/proactive approach and customer value creation−Delivers excellent customer experience by resolving customer issues mostly of high complexity.
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Demonstrates high technical expertise as required to support Blue Yonder solution.
Scope:
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Owns customer solution. Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness.
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The team currently comprises of 120+ global associates across US, Mexico, India, Australia, and UK and is expected to grow rapidly.
Our current technical environment:
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Software: BY WMS Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL
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Cloud Architecture: MS Azure fundamental
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Programming language: Java, C
What we are looking for:
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Be able to understand customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS
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Should be able to read and understand the product source code or design document as necessary
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Own and resolve all cases for global customers, adhering to defined SLA’s
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Document learnings and create knowledge articles for repeated cases
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Replicate and maintain customer environments
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Maintain knowledge of customer solution and customization
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Maintain sense of urgency and swiftness with all customer interactions
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Act as Techno-functional POC for all cases and ensure timely triage and assignment
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Utilize instant messenger and other tools to collaborate globally
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Ability to work in shifts and be flexible with the timings
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Meet organization and team level goals
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Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure Identify areas of improvement and scope of automation on routine tasks or activities
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Help in meeting team level goals and be a team player
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Improve Customer Satisfaction through departmental metrics
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Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting
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Identify areas of improvement and scope of automation on routine tasks or activities
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Legal
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.