· Leads data center operational activities to ensure the reliability, availability, and performance of infrastructure supporting software development, testing, ERP systems, performance engineering labs, and critical business applications. Coordinates maintenance activities, infrastructure upgrades, and incident response efforts while following established operational standards and procedures.
· Implements server, storage, networking, and data center infrastructure solutions, including racking and stacking equipment, cable management, hardware installation, operating system deployment, firmware upgrades, preventive maintenance, and lifecycle management activities to support business and development needs.
· Determines infrastructure capacity, operational requirements, and system health through proactive monitoring, performance analysis, troubleshooting, and collaboration with engineering teams. Identifies risks, recommends improvements, and supports capacity planning to maintain service levels and business continuity.
· Supports data center operations by maintaining physical and virtual infrastructure, responding to incidents and service requests, performing hardware replacements, coordinating vendor support activities, documenting procedures, and ensuring high availability for development, testing, quality assurance, and production-related environments.
· Demonstrates willingness to participate in an on-call rotation and provide after-hours support as needed to maintain critical infrastructure availability, support maintenance windows, respond to incidents, and minimize business disruption.