KNOWLEDGE, SKILLS, AND ABILITIES
• Understand the importance of representing the agency in a professional, respectful, and service-minded manner.
• Provide responsive and excellent constituent service to applicants, grantees, program participants, partners, presenters, vendors, artists, and other members of the public.
• Communicate clearly, professionally, and respectfully in writing, by phone, online, and in person.
• Collaborate effectively as part of a team with the Director of Community Arts and Workforce Programs, grants staff, program staff, and other agency staff to deliver quality programs and services.
• Coordinate confidential matters with tact, diplomacy, and discretion.
• Demonstrate sound judgment, professionalism, care, and attention to detail, with a commitment to accuracy in records and communications as well as follow through.
• Demonstrate excellent planning, organizational, and administrative skills.
• Manage multiple tasks, deadlines, calendars, records, and follow-up needs with accuracy and consistency.
• Take a proactive approach and work independently while following established priorities and procedures and knowing when to ask questions or elevate an issue.
• Maintain a respectful, flexible, and solutions-oriented approach; adapt to changing priorities; and handle unforeseen events quickly, calmly, and professionally.
• Be curious, willing to learn, and comfortable asking questions and learning new processes, programs, and technology systems.
• Demonstrate proficiency with Microsoft Office 365 programs, including Outlook, Word, and Excel. Proficiency in Microsoft Teams, OneDrive, SharePoint, and Fluxx is a bonus.
• Have knowledge of arts and arts programming, as well as an interest in public service and support for Oklahoma communities.
• Have experience with or interest in grant funding, grant administration, nonprofit administration, public service, customer service, or administrative coordination.
• An associate degree from an accredited college or university.
• Experience, training or coursework that demonstrates strong skills in organization, written and verbal communication, customer service by email, phone, virtual meeting, and in person, administrative support, program or project coordination, event planning, records management, technology, nonprofit work, public service, or related skills.
• Experience coordinating schedules, meetings, records, communications, materials, or event logistics.
• Ability to explain processes, provide basic technical assistance, and guide users through forms, deadlines, online systems, and program requirements.
• Ability to manage multiple tasks, deadlines, records, and follow-up needs with accuracy and attention to detail.
• Comfort using Microsoft Office 365 programs and learning online databases, grant portals, and other technology systems.