Assistant Restaurant Manager (must be eligible to work in the UK)
Salary£30k+
LocationThornbury, England, gb
Work modeon-site
Typefull-time
DepartmentRestauration Staff
Company size1,001–5,000 people
First seen2d ago
Last seen1h ago
Company Description
Relais & Chateau at Thornbury Castle are seeking a Assistant Restaurant Manager to join our hard working and professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle and be someone who has the passion to deliver truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people. 1 Michelin Key Hotel and 3AA Rosette Restaurant.
Job Description
Responsibilities
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Full time permanent position 40 hours per week, mainly evening shifts and weekend availability required.
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Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner and functions up to 80 people).
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Take accountability for all F&B operations in the absence of the F&B Operations Manager.
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Service experience at 2/3 rosette level.
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Make sure the operation procedures are in place and maintained, monitored and actioned to Relais and Chateaux / Rosette standard.
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Answer all queries about the menu, including the drinks menu, and make suggestions.
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Take ownership of guests’ requirements and food allergies.
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Handle guest queries and complaints in a professional, calm and positive manner.
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Follow Health and Safety and Food Safety procedures and make sure they are in place in the department.
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Assist the F&B Operations Manager with rotas, recruitment and staff management within the department.
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Supervise work in the department at all levels.
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Develop and train new and existing staff on hotel standards and procedures.
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Make sure the financial and HR procedures are in place and maintained in the department.
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30000/year + Additional share of the service charge and tips paid every month (approx. 2-3K per year).
Qualifications
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Eligible to work in the UK. No visa sponsorship required.
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Previous experience working in a Relais & Châteaux property or AA Rosette-awarded restaurant is highly desirable.
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Strong knowledge of classic cocktails, wines, and spirits, with a relevant professional qualification preferred.
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Impeccable personal presentation and a professional, polished appearance.
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A dedicated team player with excellent communication and interpersonal skills.
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Calm, composed, and mature under pressure, with a positive and proactive attitude.
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A genuine passion for hospitality, with enthusiasm and flair for delivering exceptional guest experiences.
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Driven, ambitious, and committed to achieving excellence at the highest level of the industry.
Additional Information
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28 days holiday including bank holidays
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An additional paid day off on your birthday
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Complimentary stay at the Castle after 3 months’ probation period successfully passed
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Training programs via internal & external professionals and access to online training facilities
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Staff and family rates on hotel accommodation and discounts on food and beverage
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Recognition programmes
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Uniform and meals provided whilst on duty and free parking