AMRS/APAC/EMEA T+1 Trade Reconciliation & Fees
Quick escalation of system and connectivity issues to Tech team, minimizing downtime of the recon process
Team orientated environment, associates empowered and encouraged to put forward suggestions for the continual enhancement and development of Procedures and Controls
Strict adherence to documented procedure, task trackers, whilst carrying out all task
Handle internal and external queries, either verbal or email, on a timely and accurately
Effective escalation of issues to management
Identifying process weaknesses, flagging communication issues to/from clients
Work closely with internal teams such as the Reconciliation & Control Team and the Client Services Representatives (CSR) Team to resolve breaks