It’s fun to work in a company where people truly BELIEVE in what they are doing!
We’re committed to bringing passion and customer focus to the business.
Essential Duties and Responsibilities:
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Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes – up to 50)
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Supervise agents while in their training period.
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Develop non-classroom communication and training materials
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Coordinate New Hire, Progression & Enhancement Training activity
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Assess participant and class performance
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Participate in minor client interaction (include effective curriculum feedback and client visits)
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Perform other related duties and assignments as required and as assigned by supervisor or manager.
Qualifications:
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College degree or equivalent experience
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Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
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Strong oral and written communication skills
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Demonstrated ability in classroom leadership, classroom management, classroom organization.
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1-2 years of training experience
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Must have telco training experience
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!