Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams.
About the role
We are looking for an IT Support Engineer / IT Support Technician to provide remote support to a client in the UK, on a freelance, part-time and flexible basis.
Responsibilities
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Provide remote support to users in a Microsoft 365 environment.
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Provide support for Outlook, Teams, Office and Microsoft Defender.
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Manage users and permissions.
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Troubleshoot day-to-day IT issues.
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Set up and configure new PCs and software.
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Provide support for email security solutions, namely Mimecast.
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Remotely monitor endpoints using RMM tools, ideally NinjaOne.
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Support hardware management and ordering.
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Document basic IT processes.
Requirements
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Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles;
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Hands-on experience supporting Microsoft 365 environments;
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Good troubleshooting and problem-solving skills;
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Ability to work independently and provide effective support remotely;
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Good communication skills and a strong level of English, for interaction with the client;
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A proactive and service-oriented approach.
Nice To Have
Experience with any of the following will be considered a plus:
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Mimecast
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NinjaOne or other RMM platforms
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Cyber Essentials
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Microsoft Defender
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Endpoint and device management
Benefits
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Freelance collaboration – approximately 10 hours per month (part-time)
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100% remote (based in Portugal)
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Flexible working hours
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International working environment
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Opportunity to work with modern Microsoft-based IT environments
If you’re an experienced IT Support professional looking for a flexible, fully remote freelance and part-time opportunity, we’d be happy to hear from you.