· Lead and support employment service programs to help individuals achieve successful employment, independence, and quality-of-life outcomes.
· Develop and mentor team members through coaching, training, performance management, and ongoing professional development.
· Build and maintain strong relationships with referral sources, community partners, employers, stakeholders, and funding agencies.
· Oversee client services, referrals, team assignments, and program operations to ensure timely, effective service delivery.
· Monitor employment outcomes, placement rates, retention rates, client satisfaction, and program performance metrics.
· Conduct field observations, documentation reviews, quality management reviews, and performance evaluations to ensure service excellence.
· Coordinate recruitment activities, screen applicants, interview candidates, hire staff, and maintain personnel records.
· Manage employee scheduling, leave requests, staffing needs, and workforce planning activities.
· Ensure compliance with confidentiality requirements, CARF standards, contractual obligations, organizational policies, and best practices.
· Monitor client records and databases to ensure timely, accurate, and complete documentation.
· Oversee billing, reimbursement documentation, invoicing activities, payroll functions, and financial processes within assigned service areas.
· Track revenue and expenses while supporting the fiscal viability and growth of assigned programs.
· Participate in strategic planning initiatives and identify opportunities for service enhancement, expansion, and new funding sources.
· Represent the organization through networking, marketing, community outreach, and advocacy activities.
· Provide direct services and maintain a client caseload when needed to support operational and staffing needs.