What you will do
• Oversee the flow of the dining room and coordinate seating to ensure smooth service.
• Partner closely with restaurant managers, servers, sommeliers, bartenders, and culinary leadership throughout service.
• Monitor table pacing to optimize the guest experience without compromising service quality.
• Maintain exceptional standards of presentation throughout the dining room.
• Assist management during peak service periods to ensure operational excellence.
• Manage the reservation book to maximize seating efficiency while maintaining an exceptional guest experience.
• Anticipate guest preferences and accommodate special requests whenever possible.
• Build lasting relationships with returning guests by recognizing preferences and celebrating special occasions.
• Resolve guest concerns with professionalism, empathy, and discretion.