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Mlcv

Director of Food & Beverage $80,000-$132,000/annually

LocationGrand Casino Hinckley
Work modeon-site
Typefull-time
DepartmentFood & Beverage
Company size1,001–5,000 people
First seen4d ago
Last seen3d ago
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.
Grand Casinos Hinckley
Director of Food & Beverage
DEPARTMENT:
Food & Beverage
EXEMPT (Y/N):
Y
REPORTS TO:
Vice President of Food & Beverage
SALARY GRADE:
E11
The Opportunity
As the Director of Food & Beverage, you will provide leadership, direction, and operational oversight for all Food & Beverage venues, ensuring exceptional guest experiences, financial performance, operational excellence, and team member development. You will partner closely with the Vice President of Food & Beverage to execute department strategies, achieve revenue and profitability goals, and uphold Grand Casino’s service standards, values, and culture.
What You’ll Own
Operational Leadership
•
Direct day-to-day operations of all Food & Beverage outlets, including restaurants, bars, banquets, catering, and quick-service venues.
•
Ensure operational excellence, consistency, and quality standards across all locations.
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Monitor guest satisfaction metrics and implement action plans to improve service delivery and overall guest experience.
•
Conduct regular venue inspections to ensure compliance with cleanliness, safety, food quality, and operational standards.
•
Collaborate with Culinary leadership to ensure menu execution, product quality, and service effectiveness.
Financial Management
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Assist in developing and managing annual operating budgets.
•
Monitor revenue, labor, food cost, beverage cost, and operating expenses to achieve financial objectives.
•
Analyze financial reports, identify trends, and implement corrective actions when necessary.
•
Develop strategies to maximize profitability while maintaining guest satisfaction and operational standards.
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Identify opportunities for increased sales, efficiency improvements, and cost savings.
Leadership and Talent Development
•
Directly lead Food & Beverage Managers and outlet leadership teams.
•
Build a high-performing culture through coaching, accountability, recognition, and development.
•
Partner with Talent Acquisition and Talent Management teams on recruitment, succession planning, and workforce strategies.
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Conduct performance reviews and support development plans for leaders and emerging talent.
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Ensure leaders consistently model Grand Casino’s values and servant leadership philosophy.
Employee Relations
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Address associate concerns and workplace issues in partnership with Talent and Organizational Effectiveness.
•
Lead investigations related to policy violations, guest complaints, and workplace concerns when appropriate.
•
Promote a positive, inclusive, and respectful workplace culture.
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Ensure compliance with company policies, employment practices, and applicable labor regulations.
Compliance and Risk Management
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Ensure compliance with all regulatory requirements related to food safety, alcohol service, sanitation, gaming regulations, and workplace safety.
•
Maintain and monitor ServSafe, Alcohol Awareness, and other regulatory certification requirements.
•
Ensure all outlets consistently meet health department and regulatory standards.
•
Develop action plans to address audit findings and operational risks.
Strategic Execution
•
Partner with the VP of Food & Beverage to execute departmental strategic initiatives.
•
Lead implementation of operational improvements, service enhancements, and new programs.
•
Participate in capital planning, renovation projects, and venue enhancements.
•
Prepare reports and recommendations for leadership regarding department performance and opportunities.
Collaboration
•
Partner with Culinary, Hotel, Gaming, Marketing, Facilities, Security, and Finance teams to support property-wide objectives.
•
Participate in leadership meetings and contribute to strategic discussions.
•
Foster strong communication and collaboration across departments.
Other
•
Participate in special projects and strategic initiatives.
•
Perform other duties as assigned.
You’ll Thrive If You
•
Serves and develops others by building strong relationships.
•
Leads with integrity, accountability, and professionalism.
•
Creates an inclusive environment where all associates feel valued and respected.
•
Demonstrates strong business acumen and operational decision-making.
•
Drives results through effective planning, execution, and accountability.
•
Champions continuous improvement and innovation.
•
Aligns team objectives with organizational goals and Mille Lacs Band values.
•
Demonstrates commitment to personal and professional growth.
What You Bring
Qualifications
•
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
•
Five (5) to seven (7) years of progressive Food & Beverage leadership experience required, including Restaurant General Manager of high volume fine dining operation, and past responsibility for high volume bar/lounge services.
•
Minimum three (3) years of multi-unit management experience required.
•
Experience managing large teams in hospitality, gaming, resort, hotel, or restaurant environments preferred.
•
Strong understanding of budgeting, forecasting, profit and loss statements, labor management, and cost controls.
•
Experience leading through organizational growth and operational change.
•
ServSafe Certification preferred.
•
Alcohol Awareness Certification preferred.
•
Must be able to secure and maintain a Gaming Regulatory Authority license.
•
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Must Have Skills
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Exceptional leadership and team development skills.
•
Strong financial and business acumen.
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Excellent guest service orientation.
•
Outstanding communication and relationship-building skills.
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Ability to influence and lead across multiple departments.
•
Strong analytical and problem-solving abilities.
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Ability to manage multiple priorities in a fast-paced environment.
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Experience conducting investigations and handling employee relations matters.
•
Strong conflict resolution and coaching skills.
•
Proficiency with Microsoft Office and business reporting systems.
•
Ability to effectively present information to senior leadership and operational teams.
Success Measures
The Director of Food & Beverage will be evaluated on:
•
Guest Satisfaction Scores
•
Revenue and Profitability Performance
•
Food and Beverage Cost Management
•
Labor Efficiency and Productivity
•
Team Member Retention and Engagement
•
Health, Safety, and Regulatory Compliance
•
Leadership Development and Succession Readiness
•
Execution of Strategic Initiatives and Operational Improvements
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