• Interacts effectively with the public and Team Members, delivering excellent customer service at all times.
• Supervises Security Officers on assigned shift. Provides leadership, direction, and coaching to ensure proper task execution and readiness to respond to incidents.
• Escorts and observes guests and Team Members to ensure their safety and protection; identifies potential safety hazards and reports them for proper resolution.
• Generates accurate written reports regarding security-related incidents involving guests, Team Members and/or the facility.
• Provides leadership, training and knowledge to all new Security Officers in the Field Training Program and refresher training provided to Security Officers.
• Participates directly in the field training of new Security Officers.
• Assumes the duties and responsibilities of Security Sergeant in their absence.
• Responds to disturbances or conflicts, enforcing entry restrictions (e.g., minors, intoxicated guests) and applying de-escalating techniques.
• Maintains awareness of hazardous materials used on property and applicable regulations to ensure safety and compliance.
• Acts as a Dispatcher during emergencies, coordinates response, and informs outside agencies of unusual or suspicious situations.
• Operates company vehicles as directed.
• Maintains working knowledge of the company’s facilities and special events to assist guests and Team Members.
• Ensures safe transportation of company monies and gaming tokens; assists in the opening and closing of the gaming tables.
• Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Maintains effective communication to the chain of command regarding changes in status or emergencies within the Security Department or casino property.
• Maintains and manages key control, accessing locked areas as necessary.
• Assists valet and shuttle drivers as needed.
• Assists with traffic flow.
• Monitors all areas of the property, identifying potential security, medical, and/or safety risks and reporting or responding appropriately for resolution.
• Protects company assets and integrity through consistent, thorough monitoring of property activities. Utilizes equipment to identify, document and report illegal, suspicious or unusual activities.
• Coordinates with Security Shift Supervisor when incidents require further investigation or attention.
• Maintains confidentiality of all investigations and sensitive information.
• Demonstrates professional conduct at all times, including in public and online forums, consistent with company policies.
• Maintains and augments personal skills through review, study, and training.
• Maintains a consistent, regular attendance.
• Performs any reasonable request made by management.
• Maintains professional personal hygiene and adheres to company grooming and uniform standards. Must report to work clean, well-groomed, and in proper uniform to uphold a professional image and ensure a positive guest experience.
SUPERVISORY RESPONSIBILITIES:
• Directly supervises Security Officers and EMT’s on assigned shift.
• Carries out supervisory responsibilities in accordance with the organizational policies, procedures, regulations, ordinances, and applicable laws.
• Responsibilities include training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems and providing the necessary documentation for the above.