Change Strategy & Execution Apply Prosci’s 3‑Phase Process to develop change approaches; leverage established decision forums, standards, templates, and guardrails that integrate with project/program management.
ADKAR Planning & Delivery Diagnose Awareness/Desire/Knowledge/Ability/Reinforcement needs; translate insights into targeted communications, training, coaching, and reinforcement plans that remove barrier points and accelerate adoption.
Sponsorship Support Support executive sponsors in performing the ABCs of Sponsorship (Active & visible participation, Build coalitions, Communicate directly); contribute to building and sustaining an effective sponsor coalition.
Stakeholder Engagement & Communications Segment impacted audiences; craft leader‑led messaging and people‑manager toolkits; manage feedback loops and resistance strategies aligned to ADKAR barrier analysis.
Readiness, Adoption & KPI Tracking Track people‑side success metrics (readiness, adoption, usage, proficiency, reinforcement); contribute to dashboards and insights that inform decision‑making and benefit realization.
Integration with Program Delivery Partner with project managers to align milestones, risks, cutover, hypercare, and sustainment; ensure change plans are embedded in overall delivery plans.
People Manager & Change Agent Support Support networks of change champions; equip people managers with coaching plans and accountability to reinforce behavior change.
Continuous Improvement & Sustain Outcomes After go‑live, measure adoption, identify gaps, and recommend reinforcement and corrective actions to secure long‑term results.