Technology & Operations (T&O) enables and empowers the bank through a secure, efficient, and resilient technology foundation. With a strong focus on productivity, quality and control, governance, people capability, and innovation, Group T&O manages core banking operational processes and delivers seamless services across multiple banking channels to support business growth.
Key Responsibilities
•
Provide major application and production support for Institutional Banking Group (IBG), payment utility platforms, and branch service systems, ensuring high availability and operational stability
•
Act as a Subject Matter Expert (SME) to business users, operations teams, and technology partners across global and local markets
•
Deliver technology initiatives including system enhancements, new functionality development, and ongoing application maintenance aligned with business objectives
•
Analyze business requirements, document end‑to‑end processes, and translate them into functional and technical specifications
•
Collaborate with business stakeholders, developers, QA, and infrastructure teams to design, build, test, and implement solutions
•
Facilitate discussions to ensure business requirements are accurately reflected in system design and implementation
•
Support production incidents, perform root cause analysis, and drive timely issue resolution to minimize business impact
•
Monitor and optimize system performance, capacity, and reliability to meet service level expectations
•
Participate in Agile/Scrum activities including sprint planning, backlog refinement, user story definition, and delivery tracking
•
Work closely with regional and global partners to ensure consistent service delivery, standards compliance, and continuous improvement