At Azurity, our Customer Experience (CX) and Digital Transformation team is expanding as we continue to invest in next-generation CRM, AI, analytics, and customer engagement capabilities. We are building a modern, data-driven commercial ecosystem powered by Salesforce, Life Sciences Cloud, Data Cloud, AI, and omnichannel engagement technologies that support our growth across Commercial, Medical Affairs, and Patient Services.
We are seeking dynamic, highly motivated, and hands-on professionals who thrive in fast-paced environments, embrace change, and are passionate about solving business challenges through technology. This is an opportunity to play a meaningful role in shaping the future of our CRM and customer engagement capabilities while working alongside cross-functional teams across the organization.
The Manager - Salesforce Administration & Business Analysis serves as a senior member of the CRM team, responsible for Salesforce platform administration, business stakeholder support, and driving continuous improvement of CRM processes and capabilities. This role combines Salesforce administration, business analysis, solution design, user adoption, data management, and cross-functional collaboration responsibilities to help maximize the value of the CRM platform across Commercial, Medical Affairs, Patient Services, and other business functions.
The ideal candidate possesses a strong blend of technical, analytical, and stakeholder management skills and serves as a key partner in translating business needs into scalable, compliant, and impactful CRM solutions. This individual will work closely with Commercial Operations, Sales Leadership, Marketing, Medical Affairs, Data & Analytics, Compliance, and IT teams to support the continued evolution of Salesforce Sales Cloud, Life Sciences Cloud, Data Cloud, CRM Analytics (CRMA), and related commercial technologies