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GR
GROWE
VIP Customer Support
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Location
Brazil , Sao Paulo
Work mode
on-site
Type
full-time
Department
VIP
Company size
11+ people
First seen
1w ago
Last seen
1d ago
Growe welcomes those who are excited to:
•
Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;
•
Provide personalized, high-quality support to VIP customers;
•
Be the main point of contact for assigned high-value clients;
•
Build and maintain strong, long-term relationships with clients;
•
Handle inquiries, issues, and escalations across different brands within the company;
•
Adapt communication style and service standards according to each brand’s guidelines;
•
Maintain in-depth knowledge of each brand’s products, services, and promotions;
•
Work flexible schedules and adapt to changing workloads;
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Meet KPIs related to response time, customer satisfaction, and retention;
•
Provide 24/7 VIP support, including night shifts.
We need your professional experience:
•
Previous experience in customer support will be a strong advantage;
•
Experience in the gambling industry will be a major plus;
•
Experience working with VIP customers or high-value clients will be an advantage.
We appreciate if you have those personal features:
•
Active and proactive;
•
Communicative and people-oriented;
•
Flexible and adaptable to change;
•
Open-minded and ready for new challenges.
We are seeking those who align with our core values:
•
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
•
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
•
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
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