Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
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To complete credit card and unsecured loan application process, such as document verification, system data input and verification and loan disbursement.
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To conduct CDD reviews on credit cards and unsecured loan applicants.
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To detect suspicious application/document to prevent fraud.
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To work closely with internal stakeholder on daily operations.
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To provide clerical and cross team support, if necessary.
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To prepare various reports for daily usage, audit and managerial reporting.
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To assist immediate supervisor to provide guidance and training to new join staff.
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To understand the bank policies on data protection, risk & security control and regulatory compliance to comply requirements; and escalate problem / exception to supervisor or manager immediately.
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To support in ad-hoc project and assist to conduct user acceptance testing & live verification as well as live verification on various systems enhancements to have better customer experience, increase productivity and control effectiveness in daily operations
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To timely escalate issue or incident to supervisor
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To assist in designing UAT test cases and performing UAT testing according to the pre-defined test cases.
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To provide initiative ideas to improve workflow.
Requirements
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Minimum 2-3 years of experience in the banking or financial services industry, preferably in unsecured lending operations
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Strong analytical and problem-solving skills with the ability to identify and resolve operational issues
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Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders
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Proficient in using relevant banking and financial software applications
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Ability to work under pressure and meet deadlines
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Commitment to providing high-quality customer service
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Benefits
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.