LTF Digital is a leading digital marketing agency specialising in the medical aesthetics industry. We help clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting-edge digital strategies. Our team is passionate about creating impactful campaigns, delivering measurable results, and fostering strong client partnerships. We offer a collaborative, dynamic, and remote-friendly work environment where your contributions will make a difference.
Job Summary
We’re seeking a skilled and client-focused Client Services Manager (Contractor) to serve as the key point of contact for our aesthetics clients across the UAE and UK. You’ll be responsible for the day-to-day coordination of marketing projects, maintaining client relationships, and ensuring campaign delivery stays on track.
This is a delivery-focused, client-facing role ideal for someone with excellent organisation, communication, and problem-solving skills. You’ll work directly with internal departments (content, design, SEO, PPC) to ensure each campaign meets expectations and is delivered on time.
This is a remote contractor role, working 40 hours per week. You must be based in Dubai or the wider UAE region and eligible to invoice as an independent contractor.
Key Responsibilities
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Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations.
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Project Planning & Execution: Develop detailed project plans, and timelines, and manage execution to ensure on-time and on-budget delivery.
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Communication & Reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle.
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Problem Solving & Issue Resolution: Anticipate potential challenges, proactively address issues, and escalate concerns when necessary.
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Team Collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction.
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Continuous Improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings.
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Cross-Functional Service Development: Comfortable liaising with creative, content, and marketing teams to progress delivery
Requirements
Qualifications
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Experience: Minimum of 2 years of experience in client services role or FoH, account management, or a project management role. 2 x years of experience in digital marketing or the medical aesthetics industry.
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Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines.
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Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences.
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Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions.
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Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands.
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Client-Focus: Passionate about delivering exceptional client experiences.
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Remote Work Proficiency: Self-motivated with the ability to manage time and projects independently in a remote environment.
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Must speak and write both Arabic and English
Preferred Qualifications
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2 years in a marketing agency environment
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Medical Aesthetics experience
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Experience with CRM systems (e.g., HubSpot, ClickUp)
Benefits
Contract Type and Compensation
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Competitive Contractor rate between AED 9,000 to AED 13,500 per month, depending on experience and capability
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Contractor (freelance/self-employed)
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Full-time availability – 40 hours per week
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No benefits included
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Must have Right to Work in UAE - No Sponsorship offered