Own fielded system success. You are responsible for the health and uptime of deployed imaging systems. When issues arise—whether the root cause is in your code, the firmware, the network, or the hardware—you triage, diagnose, and drive resolution.
Build and maintain production services. You’ll develop and extend modular software services that run on edge-compute devices in austere environments. These services need to be reliable, observable, and maintainable by engineers who didn’t write them.
Support field operations. You’ll work directly with field operators and non-technical users to diagnose and resolve issues on deployed hardware. Clear communication under pressure is part of the job.
Represent the team externally. You’ll serve as a subject matter expert in integrations with other products and teams; sometimes remotely, sometimes on-site. You don’t need to know everything, but you need to be able to speak credibly across the full system stack and know what you don’t know.
Maintain end-to-end system understanding. Our devices sit at the intersection of hardware, firmware, networking, and software. You’ll develop broad fluency across that stack over time, and apply it to optimize how our services interact and degrade gracefully when components fail.
Collaborate across teams. You’ll plan, build, and test complex functionality alongside firmware, hardware, and platform engineers. You’ll need to be effective working across team and organizational boundaries.
Travel expected approximately 15% of the time for field testing and customer integrations.