• Manage and lead an effective and cohesive team which can work towards the target, and to monitor the performance and productivity of the team in achieving our brand performance, financial health, leadership & people strength, sustainability and client engagement objectives
• Motivating and encouraging teamwork within the workforce and provide proper coaching and focus staff development for the team
Coordinate daily workforce allocation and operational resources within the assigned area to support service level achievement and productivity targets.
Support the resolution of day-to-day operational issues and escalate complex deviations to the Warehouse Supervisor where appropriate.
• Act as an enabler for the team by removing obstacles and supporting day-to-day success
• Foster a culture of psychological safety where team members feel comfortable sharing feedback, raising concerns, and contributing ideas
• Promote an environment for personal growth and development opportunities
Coordinate and support daily inbound, outbound and inventory activities within the assigned team to ensure operational targets are achieved.• Ensure perfect service with best-in-class order fulfillment, reasonable inventory level and healthy stock turnover for both merchandise and non-merchandise in the warehouse
Champion compliance with established Health & Safety, security, housekeeping, 5S and quality standards within the assigned operational area.
Support the creation and implementation of operational SOPs and ensure team adherence to established processes and work instructions.
• Promote the highest standards of inter and intra team communication, and to deliver operational and customer service excellence within own team and cross functionally
• Regularly report key operational updates to the Warehouse Supervisor and highlight any risks or improvement opportunities