• Receive and process purchase orders, converting them into Sales Orders within Oracle.
• Issue purchase orders to the factory and ensure timely follow-up on order confirmations and status updates.
• Track and manage orders.
• Oversee the return process, managing customer claims and ensuring timely resolution.
• Collaborate with the commercial team and customers to obtain and manage monthly forecasts.
• Provide regular order status reports to customers, ensuring transparency and proactive communication.
• Maintain and update master data for items, customers, and vendors, ensuring accuracy and integrity.
• Draft and maintain Standard Operating Procedures (SOPs) to streamline operations and ensure consistent delivery service.
• Convey information effectively to clients, team members, and other stakeholders.