Global Pacific Support is working with one of its partners to hire an experienced Towing Dispatcher.
If you have hands-on experience dispatching for U.S.-based towing companies, are proficient with Towbook, and have experience coordinating with law enforcement for towing operations, we’d like to hear from you.
Responsibilities
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Dispatch towing and roadside assistance calls using Towbook.
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Coordinate with drivers to ensure timely service.
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Communicate professionally with customers, insurance companies, and law enforcement.
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Monitor job status and provide real-time updates.
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Coordinate with law enforcement for accident scenes and police-initiated towing.
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Prioritize calls and manage multiple dispatch requests efficiently.
Requirements
equirements
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Proven experience as a dispatcher for a U.S.-based towing company.
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Strong working knowledge of Towbook.
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Experience handling police towing, accident calls, and law enforcement coordination.
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Familiarity with coordinating with police units on standby when required for towing operations.
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Excellent English communication skills (spoken and written).
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Strong multitasking and problem-solving abilities.
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Reliable internet connection and a quiet work environment (for remote positions).
Preferred Qualifications
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Experience with roadside assistance and accident management.
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Ability to work rotating shifts, nights, weekends, and holidays.
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Knowledge of U.S. geography and dispatch procedures.