Provision of day-to-day claims function under supervision of managers
1.
PROVISION OF CLIENT SERVICE
1.1 Provide the highest quality claims advice, handling and guidance to Howden’s clients, including:
• Providing professional advice to clients for facilitating the claims process
• Answer claims inquiries and providing high quality service to our clients
1.2 Day-to-day provision of the Hong Kong claims function, including:
• Handle all classes of General Insurance claims
• Liaise/communicate/negotiate with insurers/representatives and other service providers
• Provide claims related information to Account Management Team
• Supervise/maintain claims data in claims system
• Prepare claims reports and statistics
• Ad-hoc projects assigned
1.3 Implement account on-boarding and management of client’s claims portfolio to represent the best possible risk on behalf of clients
1.4 Undertake any other client-related tasks &/or functions as from time-to-time may be necessary.
2.
PROVISION OF TECHNICAL AND FUNCTIONAL CLAIMS EXPERTISE
2.1 Provide ad hoc advice and support to other members of staff regarding technical claims issues.
3.
ADMINISTRATION & TRAINING
3.1 Maintain the full & proper maintenance of all files, computer records and any other company records and systems relevant to this job specification, in accordance with the direction of the Company.
3.2 Comply with local requirements.