The Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC) provides expert security advisory services to Sales, Pre-Sales, Customers, and Partners. The team serves as the single point of contact for all security, privacy, and compliance-related customer engagements within the Genesys Cloud Business Unit.
We are seeking an experienced Senior or Principal Cloud Security Architect to join the Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC) as a technical Security Subject Matter Expert (SME). This is a hands-on, customer-facing technical security role, not a compliance or GRC position. You will work closely with Sales, Engineering, Product Security, and Architecture teams to support consulting, customer audits, security assessments, technical reviews, executive briefings, and evidence-based engagements for Genesys Cloud.
As one of the team’s technical security SMEs, you will apply your expertise in cloud security, AI security, and security controls to explain and defend the Genesys Cloud security, privacy, and compliance posture. You will interpret technical evidence, respond to complex security inquiries, defend security contractual terms, and engage directly with customers, partners, auditors, and executive stakeholders within the APAC region.
This role is highly consultative and requires excellent English communication and presentation skills. You will regularly represent Genesys Cloud during customer executive briefings, security workshops, webinars, conferences, partner events, and industry forums. You must be comfortable presenting complex technical security concepts to audiences ranging from security practitioners and architects to CISOs, CIOs, and other senior executives, both remotely and in person, to any of our global customers.