This position is responsible for receiving and compiling loss mitigation documentation from customers and evaluating loss mitigation files for completion.
Primary Responsibilities:
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Understand investor’s waterfall and required documents for loss mitigation. Ensure receipt of all required documentation, including, but not limited to, a hardship letter, bank statements, pay stubs, alimony agreements and evidence of social security or pension payments.
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Identify proof of income listed on financial documents.
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Request missing or additional documentation needed to move forward with the borrower’s request for loss mitigation.
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Communicate with the Single Point of Contact regarding follow up document requests.
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Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
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Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
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Promote an environment that supports belonging and reflects the M&T Bank brand.
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Complete other related duties as assigned.
Scope of Responsibilities:
This position serves as a critical control point for the loss mitigation process, ensuring that all investor requirements are met with respect to documentation for loss mitigation
Education and Experience Required:
A combined 2 years’ higher education and/or work experience.
General personal computing skills including proficiency with word processing and spreadsheet software.
Education and Experience Preferred:
Associate’s degree.
Collections experience.
Knowledge of M&T systems.
Benefits
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.