NeoWork is hiring an Operations & Administrative Coordinator to provide administrative and operational support for a professional services firm. This is a remote, independent contractor role supporting billing, invoicing, workflow processes, and team coordination during fast-paced operational cycles including tax season and extension season.
Responsibilities
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Manage billing and invoicing processes end-to-end, owning accuracy, timeliness, and reconciliation
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Support high-volume administrative workflows during peak operational periods including tax season and extension season
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Coordinate multi-step workflow processes and ensure timely task completion across team initiatives
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Maintain, update, and distribute communication templates across the team
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Support client communications and coordinate team scheduling needs
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Manage administrative systems and cloud-based tools, working within client-provided remote desktop environment
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Proactively identify process improvements and operational bottlenecks
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Escalate only critical blockers while owning routine operational decisions independently
Requirements
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Proven experience in administrative or operations support within a professional services environment
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Demonstrated expertise in billing and invoicing management, comfortable owning this process end-to-end
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Ability to manage high-volume administrative workflows and prioritize competing deadlines during peak periods
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Experience supporting multi-step workflow processes with attention to detail and timely completion
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Experience maintaining and distributing communication templates across distributed teams
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Comfort working within structured systems including cloud-based tools and virtual desktop environments
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Demonstrated ability to absorb information once and execute independently without repeated instructions
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Comfortable operating in fast-paced environments where speed and ownership are expected
Benefits
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We offer health insurance for contractors
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Holiday Extra Pay
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The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client’s needs.
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We prioritize the mental health of our team members and offer mental health days to support their well-being.
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In addition to the base salary, performance-based incentives are provided.
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There is an annual review and appraisal process in place.
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There are ample opportunities for professional growth and advancement within the company.