Job-Related Knowledge, Competencies & Skills Required
· GDS training system – Native Sabre
· Credit / Criminal Clear
· High proficiency in verbal & written English and/or another South African Language
· Sound interpersonal skills
· Proficiency in the following Microsoft packages (Word, Excel & Outlook)
· Knowledge of airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDS
· Exceptional administrative skills with sound planning, organizing and time management skills, with sound follow-through after contact with customers
· High attention to detail and accuracy
o Prioritise and manage work flow
o Analyse, validate and interpret information
o Resolve conflict situations amicably
o Find effective solutions for customers (i.e. businesses)
o Effective problem solving and decision-making skills
o Multi-task and cope with high work volumes
o Team player and be able to work in an open-plan environment
o Work under pressure to meet performance KPIs and client service level agreements
o Effective negotiation and persuasion skills
o Effectively share knowledge and expertise with customers and staff
o Be agile and able to adapt to change in a fast-paced environment