▸ Curiosity that goes beyond the job description — you explore new tools for fun and have real instincts for where tech fits (and where it absolutely doesn’t).
▸ Genuine empathy — you think about how change feels for the people living through it, and you can guide someone through resistance with patience and clarity.
▸ Fluency in tech-meets-process — show you a workflow and you’ll see where it breaks, where it drags, and whether AI would genuinely help or just add noise.
▸ Experience working directly with clients or customers — support, success, implementation, or something adjacent.
▸ The ability to translate between a skeptical exec and a front-line team, with equal ease on both ends.
▸ Conceptual comfort with APIs, integrations, and automation. Hands-on time with Zapier, Make, or similar no-code/low-code tools is a plus.
▸ A strong foundation in SaaS administration, cross-platform integrations, and CX platforms (Zendesk, Zoom, or similar).
▸ Dependability — you juggle multiple engagements, follow through without being chased, and flag issues early.
▸ Resourcefulness — here, the playbook often doesn’t exist yet, and you’re okay with that.
▸ High EQ, accountability, and a sense of humor. You thrive solo and on a team.