• Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals and overall account growth.
• Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.
• Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand client’s reporting methods.
• Apply knowledge of Zeta offerings, client goals, industry trends and best practices to develop strategic recommendations that drive performance improvements, creative enhancements and revenue growth.
• Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
• Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
• Lead client meetings, including monthly performance updates and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed.
• Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs.
• Maintain clear documentation of processes, timelines, and deliverables across your accounts.