Own onboarding end-to-end. From kick-off through to model deployment, you’ll run the plan: governance, working groups, steering committees, and structured milestone check-ins. You’ll partner closely with Data Scientists and Platform engineers to deliver against committed timelines and scope.
Establish data confidence early. You’ll coordinate data collection across marketing spend, media exposure, and commercial sources, working with customers and their agencies to confirm completeness, granularity, and integrity before modelling begins. When data is right from the start, everything else accelerates.
Build strong customer relationships. You’ll be the primary point of contact for all stakeholders during onboarding, mapping the landscape, identifying champions and decision-makers, and running a crisp cadence of written updates, structured check-ins, and clear action tracking. You’ll do this across markets and cultures, engaging confidently with regional marketing teams, local agencies, and headquarters stakeholders alike.
Set customers up for confident decision-making. You’ll help customers translate their business questions into decision science use cases on Prophet, frame expectations around what the platform will deliver, and make sure the first model reveal builds trust and momentum.
Build scalable processes. You’ll document and refine playbooks for core onboarding workflows, create reusable customer-facing materials, and capture product feedback and expansion opportunities to inform our roadmap. As an early regional hire, your playbooks will set the standard for how Prophet onboards customers across APAC.
Hand over cleanly. You’ll run structured transitions to ongoing Customer Success, with full context, open items, and stakeholder insights documented, so the customer never feels like they’re starting from scratch.