Key Responsibilities
Documentation & Record Management
Maintain accurate and up-to-date resident health records (electronic and paper-based).
Process admission, transfer, and discharge documentation in accordance with legislative and organizational requirements.
Ensure timely filing, scanning, and retrieval of clinical documents.
Support compliance with documentation standards set out by the Ministry of Long-Term Care, College of Nurses of Ontario, and organizational policies.
Clerical & Administrative Support
Provide administrative support to the Director of Care, Nursing Managers, and interdisciplinary team.
Prepare, distribute, and track incident reports, care conferences, and other clinical documentation.
Assist with scheduling meetings, preparing agendas, and recording minutes for clinical and quality meetings.
Monitor and order office and clinical forms and supplies as required.
Other Duties as assigned.
Resident & Family Support
Respond to routine inquiries from residents, families, and staff in a professional and courteous manner.
Support resident care conferences through documentation preparation and follow-up.
Compliance & Confidentiality
Adhere to the Personal Health Information Protection Act (PHIPA) and organizational privacy and confidentiality policies.
Ensure all documentation practices meet regulatory and accreditation standards.
Support audits, quality improvement initiatives, and Ministry inspections as required.