As Fleet Operations Manager, you will be responsible for the day-to-day management of customer fleet operations, ensuring vehicles are maintained, compliant, and available to support customer needs. You will act as the primary operational contact for customers and suppliers, building strong relationships and driving continuous improvement across fleet performance.
You’ll oversee all aspects of in-life vehicle management, including:
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Vehicle maintenance and compliance
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Vehicles off road (VOR) management
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Hire vehicle arrangements
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Accident and breakdown management
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Supplier performance and relationship management
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Operational reporting and KPI delivery
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Cost management and fleet optimisation
Working collaboratively across Operations, Commercial, Account Management, and supplier networks, you’ll ensure customers receive a reliable, efficient, and cost-effective fleet service.
Fleet Operations & Service Delivery
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Manage all in-life vehicle activity and fleet operational processes.
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Ensure vehicles are maintained to agreed service levels and customer requirements.
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Monitor and manage vehicle compliance, maintenance schedules, and operational performance.
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Take ownership of vehicles off road (VOR), breakdowns, hires, and accident management processes.
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Support Critical Operations Managers and the wider operations team with fleet expertise and operational insight.
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Identify opportunities to improve service performance and reduce operational costs.
Customer & Supplier Relationship Management
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Build trusted relationships with customers, suppliers, and internal stakeholders.
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Act as the operational point of contact for customers, providing expert fleet guidance and support.
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Support supplier onboarding and ongoing supplier governance activities.
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Conduct regular supplier and client review meetings to track fleet performance and resolve issues.
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Work closely with Commercial, Operations, and Customer Service teams to deliver customer requirements.
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Monitor fleet-related expenditure and identify cost-saving opportunities.
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Support management of customer in-life spend and vehicle pricing activities.
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Work with commercial teams to maximise customer value and business revenue.
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Analyse supplier and network costs, developing recommendations for efficiency improvements.
Reporting & Performance Management
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Maintain accurate fleet records and documentation in line with GDPR requirements.
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Ensure activity is managed through relevant supplier management systems and platforms.
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Produce accurate reporting, forecasting, and operational updates.
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Monitor and deliver against agreed KPIs and SLAs.
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Provide data and insights to support operational decision-making and continuous improvement initiatives.