Essential Functions
-Functions as the front line of the organization to coordinate registration and initiate scheduling for new patient appointments.
-Verifies and updates patient demographic, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of scheduling of an appointment.
-Answers telephone, takes accurate and detailed messages using professional and courteous customer service techniques.
-Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
-Maintains confidentiality and privacy consistent with HIPAA guidelines.
-Completely and accurately transcribes call, referral and scheduling information
-Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.