Responsibilities
• Formulates and implements strategic account business plans aimed at expanding the organization’s footprint within the accounts, fostering favorable results through adept management and regular reviews.
• Builds strong professional relationships with clients maintaining a high level of customer loyalty and developing a deep understanding of their unique needs.
• Collaborates with internal and external stakeholders to execute account business plans and support complex deals.
• Engages with partners to improve win rates and delivery; meets and/or exceeds revenue and margin quotas.
• Leverages industry knowledge to identify and pursue new opportunities in existing engagements resulting in profitable revenue growth for the organization.
• Takes ownership of complex customer issues, collaborates with internal teams, and ensures timely resolution, maintaining a high level of client satisfaction.
• Analyzes account performance data, tracks key performance indicators, and provides data-driven insights to clients for continual improvement.
• Leads contract renewal negotiations, manages pricing discussions and secures contract extensions while ensuring favorable terms for both parties.
• Provides guidance and mentorship to junior account managers, assisting in their development and growth within the organization.