The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day.
Within CX, the Events team owns the critical moment when a fan moves from exploring performers, teams, and tournaments to selecting the right event. This is where curiosity becomes purchase intent. The team combines customer insight, thoughtful design, resilient engineering, ranking and personalization, and rapid experimentation to make event selection fast, relevant, and trustworthy—ultimately helping more fans find and attend the live experiences they love.
Why This Role Matters:
You’ll lead one of StubHub’s most visible and commercially important consumer surfaces, serving as a major entry point for paid search, organic discovery, and other high-intent traffic. The product and technical decisions your team makes directly influence conversion, engagement, retention, and Gross Merchandise Sales by determining how effectively fans move from discovery toward purchase. This is a high-visibility role with end-to-end ownership, close partnership across Product, Design, and Data, and a direct connection between engineering decisions and business performance.