Key Areas of Responsibilities
· Deployment and Technical troubleshooting
o Experience with deploying, testing and troubleshooting software
o Building and testing retail lab environments, and technical troubleshooting in these environments
o Creating and reviewing configuration files – ideally JSON
o Experience with and working on agile projects.
o Ability to assist PM with sprint planning where required.
o Delivery of new software versions to the customer, including configuration changes examples and backward compatibly changes in case needed.
o Assure that all correct components have been installed and that basic sanity tests are run.
o Validate with sanity and integration test new functions developed against approved requirements.
o Utilise analytical skills, problem-solving capabilities, and in-depth solution knowledge to conduct readiness for deployment evaluations.
o Integration support of various NCR Voyix products into a customer solution.
o Identify defects in the solution, and log and track them in our issue tracking tool
o Analyse defects and provide diagnosis against original requirements.
o Help develop testing requirements and plans to validate application changes and supporting business processes.
o Train internal and external QA teams on what the functionality of developments is intended to achieve.
o Provision of technical project support on customer sites, up to customer project acceptance.
o Work closely with developers, QA teams, and customers for deeper analysis as required.
o Customer focal point, understand customer business and technical solution & environment
o Gather customer requirements on new features/changes proposed for POS and Self-Checkout systems.
o Draft epics in consumable format for all stakeholders with acceptance criteria.
o Propose design ideas, based on existing solutions to identify any potential adverse impacts.
o Identify gaps and use previous retail and IT knowledge to analyze a range of options.
o Facilitate meetings/workshops to evaluate paths, keeping the colleague and shopper experience at the heart of what we do.
o Write Epics and/or user stories intended for a broad audience, achieving the balance between technical and non-technical information and other ad-hoc documentation to assist the customer in understanding the solution.
o Own solution design sessions, working closely with development to achieve aims, whilst adhering to the roadmap.
o Cross functional working to pull the solution together ensuring end-to-end thinking and achieving project timelines.
o Reaching across multiple accounts for best practice and building rapport with Business Analyst team.
o Flexibility to react to fast changing customer requirements from original definition.
o Staying abreast of the internal product roadmap and releases to assess suitability for the customer.
o Run customer showcases, to update progress of developments and demonstrate functionality is achieving what was set out in solution design.
o Feed into wider reporting suite going up to programme level. Weekly status.
o Point of reference for daily stand ups/defect calls.
o Maintain client relationships to ensure high customer satisfaction.
o Incorporating work with colleagues in different time zones.