• Perform warranty analysis on customer-returned products and document findings with accuracy and professionalism
• Prepare technical reports and warranty analysis documentation
• Maintain warranty records, collateral controls, and related documentation
• Generate and monitor warranty and quality performance indicators
• Lead and support rapid response activities related to quality concerns
• Communicate warranty and field performance data to Product Development and Engineering teams
• Execute validation tests according to established standards and procedures
• Prepare test reports with high standards of quality, accuracy, and traceability
• Maintain records of all tests and validation activities to support data-driven decision making
• Monitor and control laboratory testing programs and equipment utilization
• Develop and maintain safe test fixtures, gauges, and electrical connections
• Maintain laboratory organization standards through 5S practices
• Manage laboratory equipment inventories, testing capabilities, and maintenance plans
• Support the evaluation of new product designs and determine validation requirements
• Develop and maintain operating procedures for test equipment and laboratory processes
• Create and monitor performance indicators to support continuous improvement initiatives
• Support customer and supplier visits by presenting laboratory capabilities, testing methodologies, and results
• Maintain periodic reporting and KPI updates for the quality organization