You’ll own the full commercial lifecycle of Gorilla’s existing customer accounts - renewals, pricing, commercial strategy, and expansion - across a portfolio of Enterprise and Strategic accounts, primarily UK-based, with accounts also across Europe, the United States and Australia. This is a farmer role, not a hunter role: you’re not chasing new logos, you’re running 6–12 months ahead of every renewal, building the pricing and expansion strategy for each account, and turning retention into growth. There’s no fixed playbook here.Every account sits on its own pricing history, so the role calls for real commercial creativity, not just process execution. You’ll own a book of roughly £3-4m of annual renewals, measured on renewed ARR and expansion revenue from day one. Today this work sits with the CSM and the exec team on top of everything else.This hire gives our existing customers the dedicated commercial attention they deserve and frees leadership to focus on new business.
You’ll own renewal negotiations, pricing and packaging, contract amendments, upsell strategy, and commercial QBR content, working closely with our Customer Success Manager, who owns product adoption and day-to-day customer engagement. When usage data shows a customer nearing capacity, you build the upgrade case. When adoption is strong, you open the expansion conversation. When there’s risk, you shape the retention strategy. You turn commercial signals into growth.