At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
About the role
The Operations team is responsible for ensuring the safe, reliable, and high-quality execution of Flix services across Mexico. As a Regional Operations Manager, you will work closely with Bus Partners and cross-functional teams to drive operational excellence, ensure compliance with Flix standards, and support the continuous growth of our network.
About the Role
Responsibilities
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Lead the operational performance of assigned Bus Partners, ensuring compliance with Flix operational standards and achievement of operational KPIs.
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Build strong partnerships by providing continuous coaching, training, and operational support to Bus Partners, drivers, and operational stakeholders.
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Coordinate cross-functional initiatives with Customer Service, Network Planning, Legal, Finance, and other internal teams to ensure seamless operations.
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Monitor service quality through operational KPIs, field inspections, audits, and performance reviews, driving continuous improvement initiatives.
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Manage operational incidents, regulatory compliance, and corrective action plans to ensure safe and reliable operations.
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Source, evaluate, and manage operational suppliers while supporting new route launches, fleet readiness, and network expansion.
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Analyze operational performance using Flix systems and reporting tools to identify improvement opportunities and optimize processes.
About You
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Bachelor’s degree in Business Administration, Logistics, Industrial Engineering, Transportation or a related field.
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4 years of experience in operations, transportation, logistics, mobility, or service operations management.
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Experience managing external partners, suppliers, or operational stakeholders while driving performance and accountability.
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Strong analytical skills with experience using operational KPIs, Microsoft Excel, and reporting tools to support decision-making.
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Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence without direct authority.
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Ability to work independently in a fast-paced environment, manage multiple priorities, and travel frequently across the assigned region.
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don’t meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
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Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
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Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
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Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
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Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!