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Greetings, welcome, and assist VIP guests and players, explaining the Boyd Rewards tracking program and provide collateral in accordance with established guidelines.
• Receives cash, credit cards and comps in payment, obtaining proper approval and
• Responsible for the input of hotel reservations from Hosts and Junket Reps.
• Provide reservations for VIP guests, including restaurants and spa.
• Work closely with Marketing, Player Development, Hotel and F&B and
• Build relationships and rapport with target players utilizing contact strategy through
personal contact, telemarketing and written correspondence.
• Monitor and update guest information records to accurately reflect gaming profiles.
• Leverage property programs and special events to target players.
• Administer comps to qualified players based on Player Development guidelines.
• Collaborate with work-group and support departments to ensure player satisfaction.
• Communicate relevant information to co-workers and management to maintain
consistency and avoid potential problems.
• Demonstrate positive and enthusiastic demeanor to guests, both internal and
• Ensure guest problems/complaints are resolved in a prompt, courteous and
• Ensure guests are aware of events and supports execution through attendance and
• Initiate customer feedback appropriately.
• Maintain confidentiality of player accounts, files, records and lists.
• Maintain high standards of courtesy, professionalism and discretion in all
communications to, about, or with guests including their arrangements and
• Responsible for the distribution of entertainment tickets for a select group of
• Develop and maintain a select group of Players determined by Management.
• Seek out target players on the casino floor and enroll them in the Boyd Rewards Club.
• Assist in coordination of events, promotions, entertainment, player parties,
drawings, and Entertainment.
• Perform other duties as assigned by management