Accepting Direction - The ability to accept and follow directions from those higher in the chain of command, Communicating Effectively - The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement, Demonstrating Accountability - The ability to take ownership of actions, behaviors, performance, decisions, and outcomes, Focusing on Customers - The ability to understand and meet the needs, preferences, and experiences of internal and external customers, Following Policies and Procedures - The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies