Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.
Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.
Level Working Knowledge:
• Defines the critical workflow for executing key processes.
• Identifies process problems that limit performance.
• Implements methods for improving and establishing controls for critical processes.
• Focuses on the most significant problems to maximize efficiency gains.
• Surfaces systemic problems to be addressed at the organizational level.
Quality Orientation: Knowledge of quality management methods, tools, and techniques; ability to create and support an environment that meets the quality goals of the organization.
Level Working Knowledge:
• Confronts root causes of problems wherever they exist.
• Eliminates unnecessary work and all non value-added activities.
• Uses objective quality criteria and data to drive decisions.
• Documents learnings regarding quality outcomes so that the data can be used for improvement.
• Surfaces quality problems whose root causes fall outside the group’s responsibility.
Production Part Approval Process (PPAP): Knowledge of Production Part Approval Processes (PPAP) elements, submissions, and objectives; ability to determine whether a supplier can manufacture products that meet the quality requirements and standards of their customers consistently.
Level Extensive Experience:
• Develops testing and validation procedures to test the quality of manufactured parts/products so that it meets desired customer standards.
• Identifies and resolves key issues with PPAP implementation and submissions.
• Monitors the execution of PPAP steps within a facility and ensures their compliance with industry standards and internal guidelines.
• Oversees PPAP implementation; establishes a high trust relationship between stakeholders.
• Reviews the complex documentation and elements required during the PPAP submission process.
• Trains others on the execution of PPAP to get the required approvals and teaches them about the different PPAP submission levels.
Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.
Level Working Knowledge:
• Contributes to the development and implementation of specific manufacturing procedures.
• Investigates the need to refer potential exceptions upward for review and approval.
• Explains the rationale for procedures and standards in own area of responsibility.
• Participates in the implementation of manufacturing standards and procedures to one’s own function.
• Provides feedback for improvement of procedures.
Supplier Management - MFG: Knowledge of processes and methods to effectively manage business relationships and transactions with suppliers of raw materials or product components; ability to apply related knowledge, experience and skills into real practice.
Level Extensive Experience:
• Facilitates supplier partnering arrangements that share risk and reward.
• Monitors supplier performance; works to resolve discrepancies between performance and agreements.
• Develops quality standards and controls for suppliers.
• Builds and maintains partnerships with multiple and/or large suppliers.
• Evaluates issues and terminates supplier relationships as appropriate; works with legal departments.
• Ensures the fulfillment of report and record-keeping requirements.
Supplier Evaluations and Certification: Knowledge of supplier evaluations and certification; ability to identify the methods, tools and documentation for evaluating, selecting and certifying vendors, suppliers and partners.
Level Working Knowledge:
• Documents and pursues results of reference calls or other sources for a specific supplier.
• Participates in selecting and certifying a specific supplier and/or product.
• Assists with the steps and procedures for supplier certification.
• Researches several types of sources of information for a supplier’s or a product’s reputation.
• Assesses a product or service using pre-defined evaluation criteria.