• Support Cx Experience - Support the GM DRP customer (Cx) experience — the consumer-facing digital retail journey across vehicle discovery, deal configuration, F&I presentation, and online-to-in-store handoff. Own the delivery of assigned Cx capabilities within GM DRP, ensuring the consumer flow stays consistent with GM’s brand and program standards and connects cleanly to the dealer workflow. Partner with Design and GM’s Cx teams to translate customer journey requirements into well-scoped, execution-ready backlog items, and iterate based on customer behaviour and conversion signals.
• Support Integration Delivery - Own the delivery of assigned integrations between Tekion’s AEC platform and GM’s DRP infrastructure —including inventory syndication, pricing/deal data sync, and status updates — working within the integration architecture and standards defined by senior product and engineering leads.
• Own the Scrum Team Backlog - Write precise user stories, acceptance criteria, and feature specs for your engineering squad. Maintain a groomed, well-prioritised backlog that balances GM program milestones, dealer experience improvements, and platform stability.
• Contribute to Data Contracts - Partner with platform and data engineering to define and document API schemas, webhooks, and event-driven data flows for your features; help ensure data integrity across DMS, GM DRP, and third-party systems.
• Partner on GM OEM & Dealer Success Alignment - Serve as a product point of contact for GM’s business and technical teams on your workstreams; translate program requirements into well-scoped deliverables and work with Dealer Success to capture and close field feedback loops.
• Track Feature Adoption & Integration Health Metrics - Define and monitor success metrics for your capabilities — dealer adoption, deal completion rates, integration reliability (uptime/latency), and error rates. Iterate on features based on data and dealer feedback.
• Support Integration Troubleshooting - Build the technical depth to help diagnose API failures, data-sync mismatches, and event-pipeline issues on your surface, and partner with engineering to drive fixes to root cause.
• Drive Cross-Functional Coordination - Coordinate across Engineering, GM OEM, Dealer Success, Design, and Platform teams to resolve requirement conflicts, manage dependencies, and keep shared delivery timelines on track; escalate trade-offs clearly.
• Support Change Management & Dealer Adoption - Partner with Dealer Success and enablement teams to build rollout plans, training assets, and adoption materials for new features and integration changes.
• Support Compliance & Certification Readiness - Ensure the features and integrations you own meet GM’s compliance, security, and certification requirements, and contribute to quarterly OEM program reviews.